1.什么是质量管理
what's quality management
在质量方面的指挥和控制活动
the command and control activity which is in term of Quality.
制定质量方针和目标Establish quality policy and objects质量策划-制定质量目标并规定必要的运行过程和相关资源以实现目标Quality planning:establish the quality objects and specify the necessary operational process and related resources to achieve the objects.质量控制-致力于满足质量要求Quality control:dedicated to meet the quality requirement.质量保证-提供质量要求会得到满足的信任Quality assrance:providing confidence that the quality requirement will be met.质量改进-增强满足质量要求的能力Qualtiy improvement:enchance the ability to meet the quality requirement.2.朱兰质量管理三部曲
Quality management trilogy of Jarun.
质量策划-质量控制-质量改进=事前-事中-事后=PDCA
quality planning -quality control-quality improvement=before-during- after (project)=PDCA
3.质量管理发展的三个阶段
three stage of quality management development
质量检验-统计质量控制-全面质量管理
Quality inspection- statistic quality control-total quality management
4.质量管理的代表人物及其主要思想
qualtiy management representatives and their main ideas
克劳士比：零缺陷之父，符合性质量
Philip B. Crosby: the father of "Zero-defect"," conformity quality"
朱兰：质量之父，适用性质量
Juran: the father of quality, appliability quality.
石川磬：质量管理不是灵丹妙药，而更像是中药
Ishikawakaoru:quality is not a panacea,it is more like traditional chinese medicine.
戴明：质量管理是一种最经济的手段
Deming:quality management is the most economical mean.
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